Privacy Policy

1. Information We Collect

We collect information you provide directly: email address, name, and payment details when purchasing credits. We also collect usage data such as agent activity logs, API usage metrics, and session information to operate and improve the service.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Pepper platform
• Process payments and credit top-ups
• Send transactional communications (receipts, service alerts)
• Monitor usage for billing and resource allocation
• Detect and prevent fraud or abuse

3. Payment Processing

Payments are processed by our third-party payment provider. We do not store your full credit card number or payment credentials on our servers. Payment processing is subject to the provider's own terms and privacy policy.

4. Data Storage & Security

Your data is stored on managed infrastructure and isolated services. We use encryption in transit (TLS) and follow industry best practices to protect your data. However, no method of transmission or storage is 100% secure.

5. Data Sharing

We do not sell your personal information. We may share data with third-party service providers such as hosting, payment processing, and AI model providers solely to operate the platform. We may also disclose information when required by law.

6. AI Model Providers

Agent interactions may be processed by third-party AI model providers. Your agent prompts and outputs are sent to those providers to generate responses. Avoid including sensitive personal information in agent instructions unless you have explicitly approved that workflow.

7. Cookies & Analytics

We use essential cookies for authentication and session management. We may use analytics tools to understand usage patterns. You can control cookie preferences through your browser settings.

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. Upon account deletion, your data will be removed within a reasonable timeframe, subject to legal retention requirements.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Agent event logs and usage data may be retained for billing and audit purposes.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or in-product notice. Continued use after changes constitutes acceptance.

11. Contact

For privacy-related questions, contact us at contact@pepperagents.co.